At q36com, we believe gaming should always be a source of fun — never stress, never financial pressure, never a problem. We take our duty of care seriously, and we have built real tools to help every Filipino player stay in control.
Responsible gaming is not just a checkbox for q36com — it is a core part of how we operate every single day.
These tools are available to every registered q36com player. You can access and adjust them anytime from your account settings — no need to contact support unless you prefer to.
Set a maximum amount you can deposit into your q36com account per day, week, or month. This is one of the most effective ways to keep your gaming spend within a budget you are comfortable with. Limits can be lowered instantly; increases take 24 hours to activate.
Define the maximum amount you are willing to lose in a given period. Once your loss limit is reached, q36com will automatically prevent further wagering until the limit period resets. This tool is especially useful for players who want a hard financial boundary.
Choose how long each gaming session can last. q36com will send you a reminder when you are approaching your limit and will log you out automatically when the time is up. You can set limits from as short as 30 minutes to several hours per day.
Need a short break? A cooling-off period temporarily suspends your q36com account for a defined period — from 24 hours up to 6 weeks. During this time, you will not be able to log in, deposit, or place bets. The suspension activates immediately upon request.
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude for 6 months, 1 year, 5 years, or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from q36com.
Enable periodic pop-up reminders during your gaming sessions that show you how long you have been playing and how much you have wagered. These reality checks are a gentle nudge to pause, reflect, and decide whether to continue or take a break.
Setting up responsible gaming controls on q36com takes less than two minutes. Here is how to do it:
Visit q36com.app and sign in using your registered email and password. Make sure you are on the official platform.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Inside Account Settings, find the "Responsible Gaming" tab. All available tools — deposit limits, loss limits, session timers, cooling-off, and self-exclusion — are listed here in one place.
Select the tool you want to activate, enter your preferred values, and confirm. Most limits take effect immediately. Increases to existing limits require a 24-hour waiting period for your protection.
If you prefer, our 24/7 live chat support team can activate any responsible gaming tool on your behalf. Just reach out and they will assist you right away — no judgment, no delay.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use our responsible gaming tools or seek support.
Do you spend more money on gaming than you originally planned, even when you tell yourself you will stop?
Have you ever borrowed money, sold belongings, or skipped bills to fund your gaming sessions?
Do you feel restless, irritable, or anxious when you are not able to play?
Have you tried to cut back on gaming but found it difficult or impossible to follow through?
Has gaming caused problems in your relationships, work, or daily responsibilities in Manila, Cebu, or wherever you are based?
Do you find yourself chasing losses — continuing to play in an attempt to win back money you have already lost?
If you answered yes to any of the above, please reach out to our support team immediately via live chat. You can also activate self-exclusion directly from your account settings. Help is available — and asking for it is a sign of strength, not weakness.
q36com works within the framework of responsible gaming standards in the Philippines. If you or someone you know needs help beyond what q36com can provide, the following resources are available.
A note on PAGCOR licensing: q36com operates in compliance with applicable Philippine gaming regulations. We actively support PAGCOR's responsible gaming initiatives and encourage all players to familiarize themselves with the responsible gaming guidelines published by PAGCOR for online gaming platforms serving the Philippine market.
q36com also maintains an internal responsible gaming committee that reviews player protection policies on a regular basis and implements improvements based on industry best practices and regulatory guidance.
For millions of Filipinos, online gaming is a legitimate and enjoyable form of entertainment — a way to unwind after a long day in Makati, catch some excitement during a PBA game, or try your luck on a slot while relaxing at home in Quezon City or Davao. q36com was built to serve that community, and we take that responsibility seriously.
Responsible gaming at q36com is not just a policy document — it is a living commitment that shapes how we design our platform, train our staff, and communicate with our players. We believe that the best gaming experience is one where you are always in control: of your time, your money, and your mindset.
Problem gambling occurs when a person can no longer control their gambling behavior, and it begins to negatively affect their finances, relationships, mental health, or daily life. It is not a character flaw or a sign of weakness — it is a recognized behavioral condition that can affect anyone, regardless of age, income, or background.
The good news is that problem gambling is treatable, and early intervention makes a significant difference. q36com is committed to identifying at-risk players early and connecting them with the right tools and support before the situation escalates.
q36com uses a multi-layered approach to prevent underage access to our platform. This includes mandatory age verification at registration using government-issued Philippine IDs, ongoing monitoring for suspicious account activity, and immediate suspension of any account where age fraud is suspected. We also encourage parents and guardians to use parental control software to restrict access to online gaming sites on shared devices.
If you are a parent or guardian and you believe a minor in your household has accessed q36com, please contact us immediately at [email protected]. We will investigate and act swiftly.
q36com will never pressure you to keep playing. We will never send you marketing messages designed to exploit vulnerable behavior. We will never make it harder to set limits than to remove them. And we will always make it easy to get help when you need it. That is our promise to every Filipino player on our platform.
Join thousands of Filipino players who enjoy q36com responsibly every day. Set your limits, use our tools, and keep the fun in gaming.
Must be 21 years or older. Gambling can be addictive — please play responsibly.